Complaints

What to do if you have a complaint

We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please call our Client Liaison Team on 08000 85 85 93, email complaints@lighthousegroup.plc.uk or write to them at Highbank House, Exchange Street, Stockport, SK3 0ET. We will investigate the matter in line with our procedures and in accordance with the FCA Rules and will report back to you with our findings.

If you are unhappy with the outcome you can take your complaint to the Financial Ombudsman Service: Call 0800 023 4 567 Monday to Friday – 8am to 8pm, Saturday – 9am to 1pm. Calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone. Or call 0300 123 9 123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

Or email: complaint.info@financial-ombudsman.org.uk.

For further information go to: www.financial-ombudsman.org.uk/consumer/complaints.htm.

We are covered by the Financial Services Compensation Scheme (FSCS). If you make a valid claim against us about advice we have given and we are unable to meet our liabilities in full, you may be entitled to compensation from the FSCS. The FSCS provides protection against an authorised investment firm going out of business.