Client Agreement

This is our standard Client Agreement upon which we intend to rely and it is governed by the law of England. Any disputes will be dealt with in this jurisdiction. For your own benefit and protection you should read these terms carefully before accepting them. If you do not understand any point please ask for further information.

Who are we?

Lighthouse Financial Advice Limited is a firm of financial advisers and is an appointed representative of Lighthouse Advisory Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) and bound by its rules.

The postal address for Lighthouse Financial Advice Limited and Lighthouse Advisory Services Limited is Fairway House, 2 Hunns Mere Way, Woodingdean, Brighton, BN2 6AH. Telephone: 08000 85 85 90.

The FCA firm registration number of Lighthouse Advisory Services Limited is 195199 and this can be viewed on the FCA’s firm register at www.fca.org.uk or by contacting the FCA on 0800 111 6768. The FCA’s address is 25 North Colonnade, Canary Wharf, London E14 5HS.

About this document

Under the rules and guidance of our regulator the FCA, we are required to disclose to all clients the information contained within this document. Please retain this document.

Services we offer

This document relates only to our Suresave introductory service. Suresave is a tax exempt savings plan provided by Foresters Friendly Society. The service we offer is an introductory service only and does not constitute financial advice. Suresave may not be the most appropriate savings plan for your financial circumstances and needs. If you have any doubts about whether the plan is suitable for you, you should consult on of our professional financial advisers. You may have to pay a fee for this advice.

Communications

Communications and correspondence between you and the firm will be made in English unless otherwise agreed by your adviser. In the interest of security, we may monitor and/or record your telephone calls with us.

Fees and charges

We do not charge a fee for our Suresave introductory service. However, if you take out a Suresave savings plan Foresters Friendly Society will pay us an introducer’s fee. For instance, Lighthouse Financial Advice will receive the following introducer fees from Foresters Friendly Society:

If you save £25 a month for 10 years we will receive a total of £123.75
which equates to 41.25% of the contributions you paid in year one.
If you save £25 a month for 15 years we will receive a total of £186.75
which equates to 62.25% of the contributions you paid year one.
If you save £25 a month for 20 years we will receive a total of £245.25
which equates to 81.75% of the contributions you pay in year one.
If you save £25 a month for 25 years we will receive a total of £303.75
which equates to 101.25% of the contributions you pay in year one.

You do not pay a fee when you take out a Suresave plan. However, Foresters Friendly Society makes an annual charge for managing your plan, which is deducted from your plan each year before bonuses are declared. Further details are available in the Key Features Document provided by Foresters Friendly Society.

Conflicts of interest

Occasions can arise when we will have some form of interest in business that we are transacting for you. If this happens, or we become aware that our interests conflict with yours, we will inform you in writing and obtain your consent before we carry out your instructions.

Client classification

All clients must be identified as either Retail or Professional Clients. In your case we will identify you as a Retail Client. Retail Clients are by far the largest category of client. These clients rely on the firm to provide regulated advice and are therefore owed the highest duty of care by their adviser.

Professional Clients are clients who by their profession or investment experience may wish to be treated as a Professional Client. Should you elect to be a Professional Client we will give a written warning that you will lose the benefits of the arrangement under the Financial Services and Markets Act 2000 (except where there is a distance contract in place) which provides for the protection of clients.

Complaints and redress

Lighthouse Financial Advice Limited takes care to provide the highest standards of service. However, in the event that you should have a complaint, please contact the Client Liaison Team at Lighthouse Advisory Services on 0800 0858593 or in writing to Client Liaison Team, Lighthouse Advisory Services Limited at Highbank House, Exchange Street, Stockport, SK3 0ET.

We will formally acknowledge your complaint and send you a copy of our formal complaints procedure. We will investigate the matter in line with our procedures and in accordance with the FCA Rules and will report our findings. If you are still unhappy with the outcome and you are eligible to do so, you will have the right to take an eligible complaint to the Financial Ombudsman Service and we will provide details of how to do so at that stage. Details of how the Financial Ombudsman Service can help can be found on their website:
www.financial-ombudsman.org.uk/consumer/complaints.htm or you can ring the consumer help line, 0800 0234567 or 0300 1239123.

We are covered by the Financial Services Compensation Scheme (FSCS). If you make a valid claim against the company in respect of the advice provided and we are unable to meet our liabilities in full, you may be entitled to redress from the FSCS. The FSCS provides protection against an authorised investment firm going out of business.

Compensation limits

The amount of redress available will depend on the type of business and the circumstances of the claim:

Type of business             Max FSCS compensation
Deposits: £85,000 per person per firm.                100% of £85,000.
Investments: £50,000 per person per firm (for claims against firms declared in default from 1 January 2010).                 100% of the first £50,000.

Professional indemnity insurance

Lighthouse Advisory Services Limited maintains Professional Indemnity Insurance that covers Lighthouse Financial Advice Limited.

Termination

This agreement may be terminated, in writing, by either party giving not less than 10 business days’ notice to the other party, but without prejudice to the completion of transactions already initiated. For any transactions effected before termination a due proportion of any charges for services shall be settled to that date.

Your responsibilities

All answers on proposal forms or any other document or statement made are your responsibility. You should pay particular attention to the Suresave Key Features Document, which is available on the Foresters Friendly Society’s website www.forestersfriendlysociety.co.uk/saving-investing/tax-exempt-savings-plan/apply-now/.

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